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Senior Software Engineer (Java) – Team Customer Communication (m|f|x)

Standort flexibelDeutschland, Berlin, BerlinTechnology & Data


Our team owns the post-purchase communication processes on the idealo platform and is therefore directly responsible for delivering a successful buying experience to our customers. Our Responsibility includes various communication channels in the direction of our customers and merchants as well as providing internal tooling for our customer-care agents to manage customer inquiries for several thousand orders per day.

Our daily work has a direct impact on the trust of the customer and thus on the success of our brand.

The position of Senior Software Engineer (Java) - Team Customer Communication (m|f|x) is available in full-time or part-time.

About your new role

  • As part of a highly focused and structured agile team, you actively design, deploy, operate and improve our service landscape.
  • Working closely with our Product Owner, Lead Engineer and team members, you deliver high-quality solutions to our stakeholders.
  • You embrace modern engineering practices through writing clean, well-tested, and thoughtfully refactored code with the team.
  • You approach your work proactively with a sense of solving problems in a smart and simple way.
  • You demand and promote technical excellence as well as continuous delivery while keeping the needs of stakeholders in mind.
  • You will develop and continuously deploy our product to AWS and our private container-based cloud.
  • You will collaborate with engineers from other teams on overarching high-impact projects.


Skills & Requirements

Tech skills

  • You have solid experience with event-driven architecture and Micro Services using Java 8+, the Spring ecosystem (Boot, Cloud, Data) and messaging technologies such as Apache Kafka.
  • You are experienced with the development, design, deployment, and maintenance of cloud-based applications.
  • You have proven knowledge and experience with core AWS services, such as Lambdas, SQS, SNS, S3.
  • Experience with more advanced AWS services like EC2, ECS, Open search, or Kinesis are a plus, but not a prerequisite.
  • You are ready to take the end-to-end responsibility for your services.
  • You are able to challenge and improve architectures regarding scalability and stability.
  • You are familiar with automated tests to improve the quality of your daily work.

Mindset and people skills

  • You are fluent in English. Your communication skills allow you to exchange, discuss and share knowledge with colleagues and stakeholders.
  • You have your own opinion and represent it. At the same time, you respect the opinion of others.
  • You are open to feedback, you share it actively and use it to guide your personal as well as professional development.
  • You are eager to learn and improve yourself upon feedback and honest exchange.

At idealo you can expect

  • You don't live in Berlin and want to work from home? Our hybrid working model offers you the freedom to work from all over Germany in a mobile and flexible way. Together we will find the best solution that works for you. In return, you get everything you need for your work (noise-canceling headset, laptop, etc.).
  • You need vacation? We offer you 30 days of vacation. Not enough? You can "buy" an additional 15 days every year by converting your salary.
  • You want to further your education? We take your personal development goals seriously and, in addition to our idealo Learning Hub, eLearning offers (e.g., Udemy, DataCamp), coaching & mediation, we also offer you the opportunity to benefit individually from our training budget.
  • And what about the office? Our office in the heart of Berlin offers free organic breakfast, excellent subsidized lunch, as well as free coffee, lemonades and after-work beer, in addition to the "standard foosball". At the same time, you can network with colleagues from our group of companies on our beautiful rooftop terrace.
  • Do you like support outside of work? We offer free counseling and support in all areas of life (professional, private, family, health, etc.) in cooperation with the pme-Familienservice.
  • You don't live in Germany yet? We support you in the visa process and with your relocation.

About idealo

idealo is a Berlin success story: in 2000 we started out with the mission of helping consumers make the best purchasing decisions. Right in the heart of Berlin, over 1200 employees from 60 nations are working on the future of online shopping. We focus on agile and self-reliant work, sustainability and a healthy relationship between work and private life. These values are firmly anchored in our corporate culture and an integral part of our corporate philosophy.

As part of our team, you can look forward to freedom, an international and inspiring working environment. Your ideas are particularly important to us. Not only our product portfolio is diverse, but also the people who work on it. We want you just as you are! Origin, religion, gender, sexual orientation or a severely handicapped degree do not play a role.

Information for applicants with severe disabilities: As an applicant with a severe disability, you can get advice from our Severely Disabled Representation (SBV) during the application process. Please contact

Work in the office and from wherever you like.

idealo allows you to work from wherever you are. As part of our Hybrid Work at idealo, you decide whether and how often you work from our office in Berlin or remotely because you live in another city within Germany or the café down the street makes the best coffee cream. Only about once a month, there will be mandatory office days to bring idealos together at company, department or team level, including stunning views from our roof terrace. Find out what Hybrid Work at idealo is all about here and in a personal conversation in the interviews!