Senior Data Analyst – Customer Experience (m|f|x)

Job description

Idealo is one of the leading E-Commerce and Price comparison platforms and we aim to improve the experience for our customers every day.

In order to do this, we need your support in our Customer Experience Data Analytics team. You will make a significant contribution to taking the right measures in ad-hoc initiatives as well as developing recommendations to shape long-term strategies for the team. As Senior Data Analyst you will be providing meaningful insights into our consumer behavior and thus enable the business to make data-driven decisions.

The position is available as a full-time or part-time position.

Your Tasks and Responsibilities

  • You extract and explore data from different sources to find insights and proactively make recommendations for our business teams.
  • You define and monitor key metrics, understand root causes of changes to them and identify opportunities to improve our processes.
  • You create and help analyze reports and dashboards to support data-driven decision-making.
  • You are a trusted adviser for your business stakeholders and assist in finding the answers that they need to drive projects.
  • You mentor and support other analysts and share your knowledge actively.

Job requirements

About you

  • You have a strong analytical mindset, a passion for working with data, and 4+ years of relevant professional experience, ideally in an E-Commerce company.
  • You have a good understanding of E-Commerce metrics and concepts such as CLV calculation and customer segmentation.
  • You demonstrate profound experience with data-intensive projects using tools like SQL and Tableau, knowledge of statistical programming languages (e.g. Python, R) is a plus.
  • You are a critical thinker, understand complex problems quickly, and can explain your findings well-structured and in simple terms.
  • You have excellent communication skills in English, German is a plus.

Your benefits at idealo

  • No room for stagnancy! Whether meetups, conferences, or individual training, there are countless opportunities for constructive discussion and input.
  • Influence in creating and deciding individual tasks as well as direct contact with idealo partners.
  • Various idealo benefits to satisfy every heart's desire, ranging from organic breakfasts to bikes that can be rented during your lunch break.
  • Ideal working conditions for a healthy work-life balance, including 30+ days of holiday remote work options, and flexible office hours.
  • With countless opportunities for team building such as team events and parties in winter and summer, you'll be able to strengthen team spirit as well as the professional development of your department.

About idealo

idealo is a Berlin success story: in 2000 we started out with the mission of helping consumers make the best purchasing decisions. Right in the heart of Berlin, almost 1,000 employees from 40 nations are supporting our make the best purchase decision. We are focusing on agile and autonomous work, sustainability, and a healthy relationship between work and private life. These values are firmly anchored in our corporate culture and an integral part of our corporate philosophy.

As part of our team, you can look forward to freedom, an international and inspiring working environment. Your ideas are particularly important to us. Not only our product portfolio is diverse, but also the people who work on it. We want you just as you are! Origin, religion, gender, sexual orientation, or a severely handicapped degree do not play a role.

Information for applicants with severe disabilities: As an applicant with a severe disability, you can get advice from our Severely Disabled Representation (SBV) during the application process.

idealo continues hiring during the COVID-19 pandemic

We do still hire great talent from around the world! Due to the ongoing COVID-19 pandemic, we are checking almost every day with the authorities if and how we can relocate talent from EU and non-EU countries to work with idealo. Please bear in mind that we will take individual decisions in close consultation with the applicant and the authorities.